Refund Policy

Last updated: February 2026

1. Returns

You have the right to return products within 14 days of receiving your order, in accordance with Slovenian consumer protection law (ZVPot-1).

2. Conditions for Returns

To be eligible for a return, the item must be:

• Unused and in the same condition as received
• In the original packaging
• Returned within 14 days of delivery

Trading cards that have been opened or removed from sealed packaging cannot be returned, as their condition can no longer be guaranteed.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 14 days.

4. Store Credit

As an alternative to a monetary refund, we can offer store credit that can be used for future purchases both online and in our physical store.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@cardpoint.si. We will arrange a replacement or full refund at no additional cost to you.

6. Contact

For any questions about returns and refunds, please contact us at info@cardpoint.si.